Review on Receptiviti by Carlos Abood

Name: Receptiviti
Item: Receptiviti
Rating: 5

October 10, 2022

Useful for identifying key customer insights

I love using receptivity as it's very easy! Our team is able to quickly get insight from our data which helps us be better at sales & customer service in general throughout every day of work (especially during those hectic weeknights!). The ability for me personally to identify trends within my conversations with customers/colleagues makes this software extremely powerful - however sometimes you'll have some days where nothing comes up so i would suggest just putting yourself out there more :) Great product if used correctly but make sure not missing any chats or important discussions happening around you otherwise they can look like white noise once all chat records are synced across clients / accounts etc..
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Pros

Ease of use
Ability see what everyone else has been talking about when messaging other people.
Easy access into insights that help track how well we're doing each month, year even quarter wise compared against past years' numbers.
This allows teams who aren't super technical savvy yet still want something simple without having an analyst do too much heavy lifting

Cons