Easy to use for new users as well experienced one! The customer support team is great in helping with any technical issues that arises during implementation phase or while using our product. Nothing much positive thing I can say about it so far but all are negotiable if you have some requirements which we might not be able meet fully right now due time constraint etc., We had used this tool before by another vendor - they were really good at supporting us throughout project lifecycle from initial requirement gathering stage till end user acceptance testing/live production deployment & post-production maintenance phases too (website hosting). It was very easy to customize features per organization need / business process needs without being over engineered technically like other products out there.
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