I like that it's very user friendly - you can easily navigate around using its interface without any technical knowledge required! It also has an inbuilt reporting feature which helps me analyse my data more effectively than doing so manually would have been possible otherwise!! The support team are always willing & eager for constructive feedback from customers/users as well.
Nothing really at this time but if there was something then i'd say they could improve upon customer service by providing better advice regarding how best we should approach our target audience (i'm not sure what else). We've used lybratech over 2 years now with no issues whatsoever apart form some minor bugs here or another when initially setting up new accounts etc., nothing major though just normal bug fixes needed every once again after initial setup of system :).