I bought this product after reading all the negative reviews and decided to keep my fingers crossed because I liked the design and Timers have the same or worse ratings. Once opened the timer worked but no call came when the time was up. There is a phone number on the back of the package which I called and received a quick response and was put through to the person responsible for replacing the product. It was after hours so her voicemail instructed me to either leave a message or email her, which I did. She was quick to respond by telling me to start the timer after 55 first and then go back to my preferred time to get the ring. This solved the problem (maybe I should have known that from the start, but there were no instructions on the box). It took me a few days to reply to her email and she even checked to make sure it was working. I thought it might help anyone who is ambivalent about the warranty as with my limited experience it seems like replacing it if it breaks is painless. The customer service seems really excellent. Hope that helps!
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