The service is perfect with no downtime or performance issues encountered in almost two years of use since we started using it at our firm.
Their customer support team are very helpful if you have questions about how to get setup correctly! I highly recommend their products for anyone looking into web server management / monitoring software solutions that provide excellent features like logging/auditing (as well as basic site administration). Our department has been able to focus more time developing new sites instead of managing complex configurations within existing applications due to its simplicity.