The ease of use and access of information within IMS allows us to easily make changes as needed without having any issues along with the ability to track everything we do in regards to an inmate or other facility related issue. Honestly, there isn't much that I dislike about this software. It has been extremely beneficial towards our organization providing us insight into what needs to be done and when it should happen. We have found benefits from using this program ranging between efficiency, cost savings, accountability, etc.