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Luis Jacob photo
Ukraine, Kiev
1 Level
707 Review
62 Karma

Review on ZEIKOS by Luis Jacob

Revainrating 2 out of 5

An Online Shopping Disappointment at Zeikos

I'm feeling frustrated and dissatisfied because of a recent bad encounter I had with Zeikos online store. Their goods and customer service fell far short of my expectations, despite their claims to the contrary. To begin, I discovered their website to be badly organized and difficult to use. I had a hard time navigating the site and finding what I needed because of inadequate product listings. Second, the merchandise I was sent was of poor quality. I ordered a new lens for my camera, but it arrived scratched and visibly used. Even though it was marketed as a high-quality product, the battery I bought also ceased working after only a few uses. I attempted to contact customer support about these problems, but they were unhelpful and insensitive. They were unreceptive to my requests for a refund or exchange, and I got the impression that they were more eager to end the discussion than to find a solution to my problems. Overall, I was not satisfied with my purchase from the Zeikos online store and would not suggest them to others. I am frustrated and unhappy because of their poorly designed website, low-quality products, and inadequate customer service.

Pros
  • outstanding customer care
Cons
  • Negative impression