This works fine, but if paraffin forms on the contacts, which is inevitable, it will stop working. Use a toothpick and paper towel to gently clean the contacts. Even a little could keep him from work. I also thought mine was "broken" but after cleaning the contacts it worked fine again. When lighting the candle wick, be careful not to touch the contacts of the wick to avoid getting the wax on the contacts. Not always easy, but doable. I've had to clean mine a few times, but it keeps coming back. Be careful not to keep trying to start it unless the plasma flips over. This creates a strong smell of ozone.
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