I like how easy it was set up with our office staff as well being able t get training within minutes from start date! We have been using this software since its inception 3 years ago however we just started implementing some new features that are easier options when entering into an audit checklists which has made things so much better now!! Nothing really at dislike but if there were any improvements they would be great enhancements rather then problems or issues found during implementation process such us customization needs (took almost 4 months after getting final code).