Header banner
Revain logoHome Page
Ryan Rodriguez photo
Portugal, Lisbon
1 Level
739 Review
60 Karma

Review on GRELWT by Ryan Rodriguez

Revainrating 2 out of 5

Unhappy with the customer service provided by GRELWT

I was eager to check out GRELWT's online store because I take pride in my lawn and garden. But I'm unhappy and frustrated with their customer support because of my experience. First of all, I found it challenging to navigate their website and the product descriptions were not as thorough as I would have wanted. I requested assistance from their customer support personnel and was dealt with ignorance and useless responses. I was unhappy with the products' quality when my order finally showed up. The lawn care tools were flimsy and didn't perform as well as claimed. The plant germination tools and greenhouses were also disappointing because they weren't as reliable as I had hoped and didn't protect my plants as promised. To make matters worse, I encountered even more annoyance when I attempted to return the products. They had a murky return policy that did not match what was said on their website. It took a lot of time and effort for me to secure a refund because I had to go through so many hoops. Overall, I wouldn't advise anyone searching for top-notch gardening materials to purchase from GRELWT. Their products are of poor quality, their customer service is weak, and their return policy is unwelcoming. Consider other options if you want to avoid the effort of gardening.

Pros
  • Decent performance
Cons
  • A return policy that is unclear.