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Canada, Ottawa
1 Level
728 Review
24 Karma

Review on OTUAYAUTO by Aaron Hawk

Revainrating 1 out of 5

My disappointing OTUAYAUTO experience: a cautionary tale

As a result of a recent negative encounter I had with OTUAYAUTO, I feel obligated to share my experience in order to serve as a warning to anyone thinking about utilizing this online store for their automotive replacement parts. Let me begin by stating that the website is simple to use and that the product selection is excellent. I was happy to discover the precise windshield washers and wiper blades I required for my car at a reasonable cost. My excitement, though, was fleeting. I carefully awaited the delivery of my products after placing my order. then awaited. then awaited. I finally got in touch with customer service to ask about the status of my order, but all I got in return was a complete lack of concern and accountability. Although the company's website advertises quick and dependable shipping, my packages were often delayed without any justification or updates from the business. I was faced with dismissal and a lack of empathy when I communicated my displeasure and disappointment to their customer service personnel. My products did eventually come in the end, but the entire process left me with a bad taste in my mouth. Anyone thinking about using OTUAYAUTO for their automobile replacement parts should go cautiously and set realistic expectations. There are probably better, more dependable choices out there.

Pros
  • Superior windscreen wipers and washers of high quality
Cons
  • There have been reports of difficulties with returns and exchanges from some customers.