This is a disappointing scanner. When it actually works, these are great, fast, and crisp scans (although I use it to scan documents that would otherwise be faxed, not photos, so the clarity is relative). However, it could definitely use a software update. I use it on a Mac and the software keeps crashing. If I don't have a scanner connected, it crashes. When the scanner is turned off. He falls. It also has a slight issue with the feeder not always picking up paper, especially if you're only scanning a few sheets. That wouldn't be too bad, except if the sheet of paper doesn't feed (or there's a "phantom" paper jam, which also happens quite often), you'll need to restart the scanner to get it working again. And then when the scanner is turned off, the program crashes and needs to be restarted as well. This may be because I use a Mac and the Mac software for these products is often not that well tested, but actually the software shouldn't crash because the scanner isn't enabled and clearing the paper jam shouldn't require the scanner to be turned off will.
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