I like that it has all of my products listed, so is easy to see what they have available for us as an agency/client. It can be overwhelming at times with having too much information displayed - but there's some things we just don't need! We're able get everything from one place which makes life easier when trying to find something within their system or working out who should provide certain services (such as scanning). There could definitely use more staff training if needed by clients such as myself using this tool daily. If used correctly then great benefits come about however; not being thorough enough would cause problems down the line. The benefit was finding solutions quickly without going through multiple sources.