I like that it makes creating custom workflows very simple for our customers with little coding knowledge but would prefer more advanced templating options than you have at present (it's an older product). It can be difficult when there isn't enough information in their documentation about how things should behave so having some examples uploaded by people who understand them well will help greatly! Creating customized customer processes which make life easier all round - especially where we're dealing directly via API requests rather then web pages etc through CMS platforms such as WordPress/WooCommerce has been great thanks mostly due not just because of this feature alone though!!