When you buy a Hoover you think you're getting a great product. Which is not entirely true with this vacuum cleaner. This device has been in our office for about 2 months and the strap has already snapped. We have many cheaper vacuums out there that have definitely outlasted this one. When I tried to call Hoover I was on hold for about 15 minutes before I got fed up and just ordered 3 new Revain belts. I can't imagine many people calling Hoover for help. It's also a good vacuum cleaner and has a lot of great features like an extension cord and a sound. Emptying dirt is also easy with this device. We just threw away our last belt we have in stock. They expect something that costs that much to have better build quality. When I take this thing apart I see bad quality. I disassembled this device, so sometimes I feel like I need to start it on the side. We've had him for less than a year and I'm trying to get him to pay off the loan.