Despite having a nice assortment of equipment and accessories, Szzijia's customer service is far from ideal. It was challenging for me to get in touch with their customer service staff when I recently had a problem with a malfunctioning product. They were useless and unresponsive when I eventually did. Additionally, the shipping took longer than anticipated, and the product suffered significant damage as a result of the poor wrapping. Overall, I was unsatisfied with my interaction with Szzijia and will seek out a different retailer for my tool need.