The flaw was found at the end of July, and after contacting support, we were directed to contact the support and configuration team. Throughout the month of August, the controller was in the support and configuration team. On the 30th of August, we were served with an act of non-repairability. The act was put off in support, and nothing happened for the next forty days. They provide the same response every day, which is that they rushed the workers, and that's all. They emailed us at the beginning of October saying that they had given the information to the retailer and that they will get in touch with us soon, but nothing had transpired by that point. As a direct consequence of this, we are currently holding out for the third month, and it is not clear why!