The ease to use this software makes it very simple when creating reports or sending out emails with attachments! It's also easy enough that anyone can learn how quickly they could become proficient at using these programs without having any prior programming knowledge (which I had). Nothing really - just learning all about them so you know what other features are available in each program if needed as well!! If your looking into purchasing one thing make sure its something like Excel because there isn't much else besides Word/PowerPoint which would be helpful but not essential either way depending upon where we're going from here within our organization.