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1 Level
795 Review
49 Karma

Review on Robot Food by Rodney Harris

Revainrating 3 out of 5

The worst customer service ever.

In short, a terrible experience. After I paid for the trial, I was promised a number of things - a dedicated account manager, a dedicated technical support engineer and even a live chat facility - all of which were not delivered. Instead I had to resort to emailing them every time something went wrong with their software. And even then, it wasn't always possible to reach anyone! A truly awful customer experience. The price is really high, you cannot get any help from sales department (I don't think they exist), so if you want good support, pay more than this one. If you try to negotiate your way through some cheap deal or find yourself an alternative, make sure there will no hidden charges. Otherwise just go somewhere else.

img 1 attached to Robot Food review by Rodney Harris



Pros
  • I think the program works very well and has all the features you would expect from a product of this kind
  • Its easy to get started with and the learning curve is not steep
Cons
  • The documentation could be better
  • Documentation is sometimes vague and hard to understand