Trustworthy is my experience with this seller. My hinges were reversed on the original product. I emailed them explaining the damage and that I would be happy to return the defective product but I really wanted a replacement. They went out of their way to request photos for their quality department and I sent them as requested. I would go as far as to say that I suspect my product was damaged in transit and not at their facility, but I am not sure. They were so accommodating in helping me get a replacement and apologizing for what may have happened upon delivery. Many Thanks. I like the lockable Dropbox. For anyone thinking about it. This is a good option and of good quality. You might want to put some weights on the bottom of the container. :)
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