My first package arrived on time from Amazon. Unfortunately, the glass on one of the two frames was broken. I suspect it was just being roughly handled somewhere in the shipping process. Luckily, the package included a "guarantee card" from the manufacturer. I emailed them the same day and in the evening they replied with a sincere apology and my address where they personally sent me 2 more packages although only one was broken. 2 days later I had a new delivery. Your customer service was fast, friendly, more than fair and much appreciated! The product itself is beautiful! The wood was a beautiful color and strong. It comes with 2 forms of matte finish for photo display. The mount was light and strong. The only thing that could be better would be if there was an 'easel' option on the back to display by simply hanging it off the table. However, this was not part of the product description, just my personal preference. I recommend this product and company to everyone. Love it.
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