I like that it is easy for me as an admin, or even just one person in charge of customer service (which we are), can see all issues/issues with our system at once without having too many tabs open! Sometimes there's not enough space if you have several people who want their own issue logged separately than others - so sometimes things get lost when they're trying log them out into another tab but then realize later its already been taken care off by someone else before logging back up again? That said though this software does work well overall- no problems here yet :) It has made tracking down bugs much easier since everything gets put together easily under "ticket" category which helps us keep track better now!! And also makes reporting new features very simple because tickets include screenshots etc along side other information about what exactly needs doing :). We've used metricator mainly internally where most users don't use any external services such as Google Analytics however some do.