The ability to send out mass emails, texts, calls etc is great! I can also create reminders for upcoming events which helps us stay organized within our department as well. There are some things that aren't very intuitive but it's easy enough to figure them out once you know what buttons do certain functions (and how they work). If your looking into this product make sure you have someone who knows their way around computers in order to help navigate through any issues or problems that may arise while using this program. It has helped streamline communication between all of my departments by allowing me access from anywhere at anytime via computer/phone.