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803 Review
53 Karma

Review on easyDITA by Jermaine Munajj

Revainrating 5 out of 5

Very easy to use and intuitive GUI, great support staff

EasyDita has been very helpful in managing my IT service desk tickets using their ticketing system which helps me keep track with all pending requests from clients as well other projects I am working upon at any given time! The interface could be improved but it's not bad either so far since we have only used this software for about 3 weeks now!! Nothing really dislike yet though maybe some minor issues here or there when setting things initially such us adding new users etc., however nothing major just small glitches while initializing everything during setup phase - otherwise no complaints thusfar :) Good tool overall if looking out good management tools especially those who are dealing heavily within an ITSM environment would benefit greatly by implementing one!

img 1 attached to easyDITA review by Jermaine Munajj



Pros
  • Very user friendly & User friendly,easy to use hence less daunting compared more complex ones like IBM Tivoli/BMC.
  • Easily adaptable into everyday work practices without much hassle due high availability support offered via email notifications / alerts sent whenever something needs our attention (e.g ticket notification).Easy accessibility even remote access
Cons
  • Mostly okay, but...