I like how easy it is to use, even with minimal training. It does help organize all of our emails from different departments at my church in one place which makes me so much happier! There isn't anything bad about cloudstream!! The only thing i wish was better customer support when using their app as well as emailing them directly (it takes some time). But other than those two things everything works great. Also there are many helpful apps/extensions you can purchase if needed but they aren’t necessary by far unless more functionality needs implementing or adding later down the road. Help organization, saves tons of paper and it helps keep everyone informed throughout out whole ministry team on what has been sent to who via email.