Headphones came in beautiful packaging and were well thought out in terms of construction. The pillow on it is probably the most comfortable I've ever used. At first I was very satisfied, especially considering the price. I've been using my Plantronics CS520 for a long time with no problems, but gave this headset a try having recently switched to a softphone system. In less than 3 months I've been having issues with the mute button, bluetooth connection to my laptop (or phone) and can't move 3 feet from my laptop without losing connection. I charge it regularly so I'm not sure what the problem is. Not sure if this is a one off issue (maybe I got a bad item) but it's a shame it didn't because comfort wise it's pretty reliable.
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