I like how easy it was for me (and my employees)to log into our account with this software instead of having paper copies in binders or files all over the office! It also makes updating information really simple as well because everything can be done online through their website rather than going back and forth between emails/texts etc..
We have not had any issues yet so far but we are new at using these types of programs therefore there could possibly come up down the road when needing support from another employee who knows nothing about what they are doing haha!! However, if used correctly, i think its great overall however some functions may need adjusting such as email verification before being able to access your system. The main reason why people use digitalticketis mainly cause they hate dealing wtih tons of papers which get lost everyday by accidently getting thrown out by mistake during trash pick-up time :).