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Lindsey Jones photo
France, Paris
1 Level
484 Review
0 Karma

Review on πŸ”¨ Checkered Chef Meat Tenderizer Hammer - The Perfect Metal Mallet Tool for Tenderizing Chicken, Beef & Pork with Non-Slip Grip by Lindsey Jones

Revainrating 5 out of 5

Fantastic customer service

Let me get this straight - the plasticizer I originally received fell apart after limited use as noted by a number of reviewers. This review is really all about Checkered Chef's customer service. After the product fell apart, I contacted them by phone. I spoke to a gentleman who apologized and explained that he had received a bad batch of plasticizer. He said he would send me a new one. A few hours later I received an email confirming that a new softener had been sent out with a gift for my concern. Forty-eight hours later I had a replacement. So far we have not used a substitute; However, it would be better if other companies offered comparable customer service.

Pros
  • Beautiful packaging
Cons
  • Repair