I like that it's web based, which means I can access any time from my phone or computer. The customer service we have received has been excellent! We've had some issues getting started but our rep was able to help us get over them quickly so we could move right along. As for now, everything seems great about this system - easy to use and navigate through and very responsive when problems arise (a rarity). There are too may options to choose from- sometimes there is an option that should be added sooner rather than later. That will not stop me however because their service team is quick to respond. My department needs and demands more inventory control/management compared to other systems out there. If you look online you will find many different software solutions; but if they don't offer what your department requires then try another one until you do find something that works best for you! Tracking production order status within the shop floor and on the warehouse floor. I like how easy it was to use, very user-friendly! The only thing about this program i dislike so far has been some features not working correctly when we first set up our system for production orders. We are solving issues such as time delays between receiving an order from customers and shipping out those items once they have ordered them. This helps us make sure things move quickly through the supply chain.