I like that med trans is very fast to respond when there are any issues with my account! They also have excellent customer service skills which makes me feel confident using their platform each day for work purposes as well as personal use from time-to-time such as filing taxes via TurboTax Online Account Access/Filing Center (TOOAC). Not much at this point since they've been around so long but we do get some support requests occasionally regarding billing questions etc., not too often though considering how many clients it serves daily across all platforms in addition to other products offered by them including software licensing options & training courses / webinars available upon request only if needed - no problemo!!