I like that it's easy enough anyone can learn how to make an effective sop - even if they have no previous experience! It also has some nice features such as being able to create templates which makes creating new ones easier than starting from scratch each time you need something different (although this could be done with any software). There are quite simply too many things we don't do at work but would benefit us greatly by having them available through our own toolkit e g; sending out documents via email or making sure everything goes into compliance properly when signing off paperwork etc.