The customer service is excellent! They are always willing go above & beyond for their clients. We have been using them since they were just starting out as well so I can say that it's not something new with this team - everything about our experience has exceeded expectations!! There really isn't anything bad we've experienced in working together or communicating through email/phone calls etc.. It was great having someone who had worked within manufacturing before helping us get set up properly from day 1 of implementation (this helped immensely). Our biggest challenge at first when getting started wth Signaure IT; however once things got sorted everyone pulled all nighters until every detail could be addressed by both parties.