We have been using their products for 5 years now with no problems at all! The team has always done everything in order to make us happy customers. They are very professional when it comes down t solving any problem you might be having as well!! As I said before we would not hesitate one second if there was anything that needed improvement or new features added they were quick enought answer our questions about them. ! Their customer service department takes care off your needs first without forgetting those who use other providers out side Techplus (like Cisco).