They are very professional, have all of their marketing materials (brochures etc) to hand if you need them so they can provide immediate service for your project or issue! The only thing I dislike about this team as an SEO consultant was that we had some projects where there were other companies doing work at exactly my level - but not working with me directly because SRN couldn't give us any contact details until many months into our relationship when it became apparent what services would be best suited from each firm's point-of view? It seemed like 'titanic' relationships between those firms who did get along though which meant no direct communication even after signing contracts together!! We worked closely during several years through these issues before deciding against continuing due ongoing business problems within one particular partner/firm vs another competitor.