In our case, it was about optimizing the performance of a new EMR solution (OpenEMR) and the problem was the lack of information regarding user behavior. Our technical team had worked with AgData in the past and was confident about them. We engaged AgData to help us measure and optimize user engagement on OpenEMR. They did a deep analysis and helped us figure out what was going on with our data and provided valuable insights into how to improve the system. In addition, AgData provided useful information for the rest of the team to understand user behavior. Their project manager has been extremely responsive to my requests and she has done a great job providing answers. I would recommend them to anyone who wants to increase their effectiveness and efficiency.