Failed to open tray. You need to solder the wires and swap the motherboards. Watch it on YouTube and you should know what to do. The boys jumped up and down, they were so excited it worked. Update: We've had it for about a month now. The same problem is beginning to arise. I'm afraid it will get worse. I will keep you up-to-date. Second update: as I suspected. It's back where it was when it broke. We went back to hitting the tip to make it work. DO NOT buy from this seller. I just missed the return date so we screwed it up. Get it elsewhere.