I like that it's easy for new users of HostGator or GoDaddy products (which are my two favorite) because they have this software already installed so all you need do when signing up / transferring an account from another provider/server etc., just upload your domain info into their system! The customer service isn't as great at some providers but we've been able solve our issues quickly by emailing them directly if needed - which has always worked out well in getting us what was required :) As mentioned above; there really aren’t any downsides yet though maybe once more features come online then perhaps people will start noticing things not working correctly however right now everything works fine :).