I was eager to check out 5.11's online store as a frequent internet shopper and social media influencer. Unfortunately, I had a less than stellar encounter. Finding the products I was searching for was difficult because the website is cluttered and challenging to navigate. Despite 5.11's extensive product selection, it can be challenging to understand what you're actually purchasing due to the absence of precise and clear product descriptions and images. Even if you do locate the right item, the checkout process is cumbersome and slow. Even worse, the return policy is not user-friendly, making it challenging to send back goods that don't live up to standards. And the absence of a friendly and knowledgeable personnel only makes things worse. I had a generally negative shopping experience at the 5.11 online site. Although their products may be of high quality, it is difficult to suggest this store to others because of the unpleasant user experience and scant customer support.