We are very happy with its capacity for collecting information about our clients. The customer service support is also excellent. It is always reliable and never misses a beat. None at all. They offer different features in socialmedia monitoring tools so it might be difficult to select one tool over another and choose which one matches our needs better. You can easily customize this software by enabling notifications from your preferred social network. This helps us get accurate insights regarding the target users. As such we can create more engaging content on their behalf. It's been easy to use, user friendly for both clients and myself. I have no dislikes. The only thing I can think about is that it might be difficult to find new users in certain countries. But if you want to expand your reach then this would be a great option to look into. We are using it to grow our business by reaching out to more people. We are able to connect with new potential customers and increase our sales.