I couldn't wait to use GAINWELL's goods and discover the fuss. I was, however, utterly let down by my encounter. When I attempted to contact customer service for help, they didn't respond, and the products I received weren't as good as they had been described. This lack of communication and subpar product quality are unacceptable from a beauty and personal care-focused internet retailer. As a social media influencer, I can't suggest Gainwell to my followers in good conscience. I warn anyone thinking about going with them to shop.