I've worn these shoes for years and love them. However, I have recently lost a significant amount of weight and needed a smaller size. I was disappointed when I took these shoes out of the box to see that they had been worn by someone else and had broken in. The wear was not very significant. The instep of the foot was dented on both shoes and the right boot had a long (2 inch) scrape on the side. I am disabled and use a walker and when I wear them the shoes scratch even more. However, I am disgusted when they sell me shoes as "new" when in fact they are not. On the sole were short light hairs. I'm not blonde but my cat is black! As a retired hospital chaplain, it saddens me when a salesperson sends me a "new" product and "new" isn't right. This is a distortion of facts. I don't have to send the shoes back. I'll carry them and my walker will scratch them a little more. However, now that I know what size I need, I will be ordering these shoes in 3 other colors from ANOTHER seller!
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