Here's the thing. This is a beautiful faucet and if it had been assembled correctly I would have given it 5 stars. But that didn't happen, and apparently it's not uncommon for this product. I sent the first one back hoping the second one would get me a properly assembled faucet. But that's not the case. So I disassembled and reassembled it myself to get the handles pointing in the right direction when turning it on and off. For those still frustrated, simply use a tiny allen wrench to remove the pins on the sides of the handles, pull straight up, and then twist the handle and reassemble. It is so easy.
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