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Australia, Canberra
1 Level
723 Review
57 Karma

Review on HANSILK by Jeff Langford

Revainrating 2 out of 5

Dissatisfied with the Quality of Both Their Products and Their Service

I do a lot of my shopping for clothing and accessories online, so I couldn't wait to check out the HANSILK online site. Nonetheless, my interactions with the company have, to put it mildly, not lived up to my expectations. Despite the fact that the company advertises itself as the "epitome of style and comfort," I did not find their products to be of high quality, and neither did I find their customer service to be satisfying. To begin, the quality of the products that were sent to me did not meet the standards that I had set for it. The clothes that I bought appeared to be of poor quality, both in terms of its construction and the materials that were used. Even after being washed, the apparel retained its low-quality appearance and sensation. Despite getting the same size that I normally wear, the shoes I bought did not fit properly and were really uncomfortable. In addition to this, I found it difficult to browse the website, and the product descriptions lacked the level of depth that I would have liked. Because of this, it was difficult to determine exactly what I was buying, which was an extremely frustrating experience. To make matters even worse, customer service was unresponsive and useless throughout the entire process. I tried to get in touch with their customer service department so that they could resolve my problems, but they did not get back to me for a long time, and when they did, they were not very helpful. I was hoping for a response that would help me find a solution to my issues, but instead I was treated with indifference and disinterest. My time spent with HANSILK has, on the whole, been a negative experience for me. Both the quality of their products and the assistance I received from their customer service representatives were below par. This is not a business I would suggest to anyone looking for high-quality clothing items and outstanding support for their shopping experience.

Pros
  • Easy to read control panel
Cons
  • It was possible to choose a newer model