I was thrilled to use it for the first time. I've been trying to find a replacement for the last week. Customer service is terrible! Do not autoclave. The part where the power supply is connected is made of hard plastic. It took me a minute to realize that the pen was completely useless after one use. The insides are melted too. I have other EZtat machines. That's the only thing I had a problem with. Forget negotiating a replacement. I feel like I just flushed almost $350 down the toilet. I immediately ordered a power supply. Was very excited to try this. Unfortunately, this only works well with this particular tattoo machine. Doesn't provide enough power for other grips. If I get a replacement or refund. Maybe I'll revise my assessment. But now . I give him zero stars. One-time use isn't worth $350+. I'm sorry
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