Have been using this product for about ten months. The range works well throughout our 3/4 acre lot and 1100 square foot home. While we don't use all of the features on offer, we do use music that can be turned on and off with the remote control as needed. This is a simple product, but it works well for our purposes. We did not have to contact customer service and did not receive a defective product, allowing us to discuss these issues.
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