
Spectrum sent me this modem as a required upgrade to my personal Motorola/Arris DOCSIS 3.0 modem. I decided to give it a try as it just popped up on my doorstep. Big mistake. This modem is garbage. The download speed must not exceed 10 Mbit/s even if it is directly connected to the modem. Most of the time I never see the download speed I'm paying for. The first morning I got this modem, I attended a Teams meeting at work and every attendee complained that I was disconnected during the call. My experience of this meeting was the same for me: all the participants fainted. I ended up ordering a Motorola 2.5 Gbps DOCSIS 3.1 from Revain to replace it. Carrier pigeons would be better than this garbage heap.

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