The ability for us as an agency (GrowthPanda) was able get in front of customers who were ready or would be soon after we launched our product - which is great! Also that they are always looking at ways improve how it works so I can't think about anything negative here yet but if you want something done right then do what growthpandas does-it's amazing!! We've been working together since launch day this year/semester & have seen some pretty big results already from just being active within Google Sheets through google docs integration + using Zapier integrations wtih other platforms like Slack+Salesforce etc..