I really like that it is easy for people who are incarcerated can use this service without having access to smartphones or computers which makes communication easier as well because they don't have anything else but their cell phones! That's all there should be when communicating between someone doing time behind bars!! Nothing so far, we will see how things go but right now i'm pretty happy about everything since my family has been able to communicate through me using our phones even though its not always possible due do distance etc...I think if more companies would implement services similar to what pigeon only provides us inmates could enjoy some of these benefits while being locked away too. If you want something very confidential then pigeons may work best cause you dont need anyone knowing whats going on unless needed by law enforcement officials. Keeping families members updated so everyone knows exactly where im at whenever required helps keep them informed also gives updates on events.