The service is pretty good, it's cheap but not that fast nor reliable when you need help with something or just want your domain back like if its been suspended for some reason (maybe because of too many spammy links).
I've had this happen before so i know what happens at least in theory since they do have an option where all domains are automatically transferred over from another registrar once there has bee any kind loss/suspension etc.. But sometimes things dont work out as planned which makes me feel bad about having used them previously -_-.