I like that it's easy for people who are not tech savvy, but want some help managing their site/blog from afar! It can be difficult at times figuring out how something works (like adding new widgets) so if you're unsure about what they offer - ask them questions before signing up!! If there was anything i didn't love-it would have been more customisation options of where things go when added as an add in widget etc..but this isn’t really possible through skype anyway? So no biggie :) We've used Skyla mostly just because we knew someone already had set everything else going forward which has saved us time setting stuff ourselves too.- But also helps keep our content fresh by having different ways visitors interact within posts.